What is LG CareShip?


A routine maintenance service is crucial to ensure optimal performance of your LG appliances. Just as batteries require replacement when depleted, wear and tear components, such as filters, also need to be replaced.

LG Offers 2 Types of CareShip Plan


Customers need to choose one of these plans for their rental. Some appliances only offer one service plan.

01    Self-Service Plan

LG will promptly deliver replacement parts to our valued customers, who will perform the maintenance themselves with our comprehensive and user-friendly guides.

Cost-effective.

02    Regular Visit Plan

The technician scheduled a maintenance visit with the customer, encompassing essential parts replacement. The frequency of visits varies by product.

Sit back and relax.

Why choose LG CareShip?


1 Plan 0 Worries to ensure your LG PuriCare™ product is working in tip-top condition all year round.

CareShip Plan

Water Purifier

4Ward+ / Atom-V / Slim Stand

Self-Service

– 2 Times filter delivery per year

– Pre-Carbon Block Plus Filter (6 months)

– UF Membrance + Post Carbon Filter (12 months)

Regular Visit

– Every 3 months

– Cleaning & Replace Filter

– Pre-Carbon Block Plus Filter (6 months)

– UF Membrane + Post Carbon Filter (12 months)

– Slim Stand Only – Sediment (6months) + Pre-Carbon (12 months) + UF Membrane (12 months) + Post Caron (18 months)

Extend CareShip

– 1 Year RM320 (4 Ward+ & Atom-V)(SS)

– 1 Year RM400 (4 Ward+ & Atom-V)(RV)

– 2 Years RM900(Slim Stand)(RV)

Air Purifier

360 Series (Single & Dual Booster)

Self-Service

– 2 Times filter delivery per year

– Pre Filter (6 months)

– HEPA Filter (12 months)

Regular Visit

– Every 6 months

– Cleaning & Replace Filter

– Pre Filter (6 months)

– HEPA Filter (12 months)

Extend CareShip

– 1 Year RM450 (Single)(SS)

– 1 Year RM650 (DUAL)(SS)

– 1 Years RM550 (Single)(SS)

– 1 Years RM800 (Dual)(RV)

Washer

Front Load / Top Load

Self-Service

– 2 Times filter delivery per year

– Tub Cleaning Detergent (6 months)

– Drain Pump/Lint Filter (12 months)

Regular Visit

– Every 6 months

– Checking, Diagnosis & Inspection

– Internal Sterilization

– Cleaning with tub detergent

– Filter replacement

Extend CareShip

– Every 6 months

– Checking, Diagnosis & Inspection

– Internal Sterilization

– Cleaning with tub detergent

– Filter replacement

Dryer

Front Load

Self-Service

– 2 Times filter delivery per year

– 40pcs Fabric Softener (6 months)

– Additional Lint Filter & Door Clip (12 months)

Regular Visit

– Every 6 months

– Checking, Diagnosis & Inspection

– Internal Sterilization

– Cleaning with tub detergent

– Drum Care (Tub cleaning)

Air Conditioner

DualCool™ Series

Regular Visit

– Every 6 months

– Checking, Diagnosis & Inspection

– Disassembly & Washing

– Sanitizing & Drying

– Outdoor Unit cleaning

– Test Run

– (Gas Top-up not included)

Refrigerator

Top Freezer / French Door / Side-by-Side

Regular Visit

– Every 24 months

– Checking, Diagnosis & Inspection

– Cleaning Compressor & Condenser

– Function & parts checking

– Checking cooling temp, noise level, door off-set & leveling

– Cleaning water tank, ice maker box & dispense duct

Vacuum Cleaner

CordZero™ All-in-one-Tower

Self-Service

– 1 Times filter delivery per year

– 6px Dust bag (Tower)

– 1x Fine Dust Filter (Vacuum)

– 1x Exhaust Filter (Tower)

– 1x Battery (36 months)

Styler Wardrobe

Essence Refresh / Essence Win

Self-Service

– Aroma Sheet (6 months)

– Water Supply Tank (24 Months)

– Water Drain Tank (24 Months)

Extend CareShip

– 2 Years RM600

How to Use
Button Operation

How to Use
Self-Service

How to Use
ThinQ App

How to Use
Precautions

How to Use
Button Operation

How to Use
Self-Service

How to Use
ThinQ App

How to Use
Precautions